Privacy Policy

1. Information You Voluntarily Provide

Our website is informational and does not require account creation or online registration to browse. When you reach out to us to inquire about an excursion, tour, or airport transfer, you may choose to voluntarily provide personal information so that we can assist you.

This information may include your name, telephone number, email address, desired travel dates, flight arrival or departure details, passenger count, hotel or riad address for pickup, and any specific preferences or requirements you share with us through WhatsApp or email.

2. How Your Information Is Used

Any information you choose to provide is used solely for practical travel coordination and customer support purposes, including:

• Responding to your inquiries and travel questions.
• Arranging and scheduling requested airport transfers, day excursions, or tour itineraries.
• Confirming meeting points, pickup times, and flight status details.
• Communicating with you before and during your travel service in Morocco.

3. WhatsApp and External Links

To provide fast and responsive assistance, our website features direct links to WhatsApp. When you click a WhatsApp button or link, you leave our website and connect directly through the WhatsApp platform. In that event, the privacy terms and policies of WhatsApp and its parent company (Meta) govern your communication on their platform.

Similarly, our website includes an external link to our verified TripAdvisor profile so travelers can read reviews. Visiting TripAdvisor is subject to TripAdvisor's independent terms and privacy practices.

4. Technical Website Data & Cookies

This website is built as a static site. We do not use advertising tracking cookies, behavioral tracking tools, Google Analytics, or third-party marketing pixels on this website. We do not sell, rent, or monetize visitor browsing information.

Standard web hosting infrastructure may record routine server access logs (such as IP addresses and request timestamps) solely for basic operational security, site delivery, and technical maintenance.

5. Information Sharing

We respect your privacy. Personal details provided for a booking are shared only when reasonably necessary to fulfill the travel service you have requested—for instance, providing your pickup time, hotel name, and passenger count to the assigned private driver so they can coordinate your transfer or excursion.

We do not share your contact details with unrelated third parties or marketing agencies.

6. Data Retention

Information you provide is retained only as long as reasonably necessary to complete customer communication, administer your booking, handle future reference or inquiries about your trip, and satisfy legitimate operational or record-keeping requirements.

7. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access or misuse. However, because no internet transmission or electronic communication can be guaranteed completely secure, we encourage travelers not to send sensitive financial details or passwords via unencrypted channels.

8. Questions and Contact Requests

If you have any questions about this Privacy Policy or wish to request an update or deletion of personal contact details you previously provided, please contact our team directly at:

Email: info@samtravellife.com
Telephone: +212 626 970 012
Location: Marrakech, Morocco

9. Policy Updates

We may periodically update this Privacy Policy to reflect changes in our services or operational practices. The current version will always remain accessible on this page with immediate effect upon posting.